king's guide to responsible gaming
Balancing enjoyment with safety is one of king's most important responsibilities. Every player here understands their own limits and plays with awareness.
Why responsible gaming matters
king believes that online gaming is a form of entertainment, not a source of income. In slots, live casino, or sports betting, winning and losing are both part of the game. But when gaming begins to affect someone's daily life, family, or financial situation negatively, it is time to be careful.
Our Terms and Conditions clearly state that players must be at least 21 years old to use any of king's services. Age verification is a permanent policy at king and there are no exceptions.
Healthy gaming habits mean playing within a set budget, not exceeding a fixed time limit, and not chasing losses. If a player finds themselves going beyond these boundaries, king's self-control tools are available to help them stay protected.
Under king's Privacy Policy, each player's personal information and gaming behaviour are kept fully secure. If you apply for self-exclusion or set a limit, that information remains confidential.
We ask every player — think before you play. Do not place larger bets to recover money you have lost. Never deposit beyond your budget. Spend time with family and friends, and treat gaming as one option among many for entertainment, not the only one.
Self-control tools
king gives every registered player full control over their own gaming. The tools below can be activated directly from your account.
Deposit Limit
Set a daily, weekly, or monthly deposit amount. Once the set limit is reached, no further deposits are accepted until the period ends.
Session Time Limit
Set a limit on how long you play in one sitting. When the set time is up, the session ends automatically.
Temporary Break
Temporarily suspend your account for a set period — from 24 hours up to 30 days. Logging in or depositing is not possible during the break.
Self-Exclusion
Choose self-exclusion for a long-term break. You can close your account for a minimum of 6 months or permanently. This cannot be undone.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. When the limit is reached, play stops.
Contact Live Support
Write to king's 24/7 live chat at any time. The support team will assist you with setting limits or suspending your account.
Recognise the warning signs
Many people do not realise they have fallen into problematic gaming. If you notice the following signs in yourself or someone close to you, it is important to take them seriously.
- You keep placing bets to recover lost money and are wagering larger amounts each time.
- You are using gaming as an escape from stress at home, with friends, or at work.
- You are hiding from family how much time or money you are spending on gaming.
- You are skipping meals, sleep, or time with family to keep playing.
- You are borrowing money to place bets or using funds set aside for urgent needs on gaming.
- You have tried to stop playing but keep failing, and this is causing you anxiety or frustration.
- Work, studies, or social responsibilities are suffering because your attention is always on gaming.
If any of the signs above feel familiar, do not wait — contact king's support team or talk to someone close to you. Asking for help is not a sign of weakness; it is a brave decision.
Where to find support
If you are struggling, you do not have to face it alone. Help is available from the following places.
king Live Chat
Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English. Come to live chat for self-exclusion, setting limits, or any concern you may have.
Contact by Email
Send an email to seek help confidentially. Our team will provide detailed guidance and assistance with your account.
[email protected]Family and Friends
Talk openly with the people close to you. Dealing with problematic gaming alone is difficult — support from family is often the most effective help.
Professional Counsellor
Speak with a mental health specialist or counsellor. Mental health services are available at many hospitals and clinics in Bangladesh — consult a doctor for guidance.
Healthcare Centres
Organisations that provide mental health services can help with treating behavioural problems. Contact your nearest government or private hospital.
king's commitment
Responsible gaming is not the player's responsibility alone — king has an equal part to play. Here is what we follow:
- Under no circumstances are persons under 21 allowed to open an account or play. Age verification is mandatory.
- We never present gaming as a guaranteed source of income. All advertising and promotional messages clearly state the risks involved.
- When any player requests self-exclusion, it is activated promptly and no promotional messages are sent during that period.
- The support team is trained in responsible gaming and equipped to respond with care and sensitivity.
- No gaming strategies or tips that promise unlimited winnings are promoted on the king platform.
- If unusual changes are noticed in a player's gaming behaviour, our team may proactively reach out to them.
For answers to common questions, read our FAQ — it contains detailed information on deposits, withdrawals, bonuses, and accounts.