king-bet's Privacy Policy

1. Introduction and Scope

king-bet (referred to hereafter as "we", "our", or "king") is an online gaming and betting platform. This privacy policy describes what information we collect and how we manage it when you visit our website https://king-bet.cam, create an account, or use any of our services.

This policy applies to all visitors to our website, registered members, and users of our mobile application. By continuing to use our platform, you are considered to have agreed to the terms of this policy. For the full terms governing use of our services, you may read our Terms and Conditions page.

2. Data Collection

king collects your information in several ways. The information we collect can be divided into two main categories — what you voluntarily provide and what is automatically collected while you use the platform.

2.1 What You Provide Directly

• Full name, date of birth, and national identity card details (for account verification).
• Email address and mobile number.
• Financial transaction details — information provided when making a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer.
• Information you share when contacting us for support via live chat or email.
• Preferences you set when configuring responsible gaming limits or taking an account break.

2.2 Automatically Collected Information

• IP address, browser type, operating system, and device identifier information.
• Date and time of access to the platform, pages visited, and time spent on each page.
• Game selection patterns, bet amounts, and account activity history.
• Information collected through cookies and similar tracking technologies.

3. Purpose of Data Use

king uses your information only for specific and legitimate purposes. We never use your information for unnecessary or unrelated activities.

The main purposes for which we use your information are described below:

1. Account management and verification: To confirm your identity, keep your account active, and prevent unauthorised access.
2. Processing financial transactions: Accepting deposits, completing withdrawals, and maintaining transaction history. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000.
3. Providing customer support: Your account information is used to provide assistance via 24/7 live chat and email.
4. Fraud prevention: Monitoring unusual activity to maintain platform security.
5. Responsible gaming programme: Analysing your gaming behaviour to identify potential issues and provide necessary support.
6. Sending relevant information and promotions: Sending relevant bonus offers or updates with your consent.
7. Platform improvement: Conducting analysis to improve service quality and enhance the user experience.

4. Data Storage and Security

Our platform uses SSL encryption technology, which keeps all information transmitted between your browser and our servers secure. In addition, the security measures we take include:

• Passwords and sensitive information are always stored in encrypted form; they are never stored as plain text.
• Financial transaction details are stored in a separate secure environment.
• Access to our systems is restricted to authorised staff only.
• Regular security audits are conducted.
• OTP verification is in place for suspicious login attempts.

4.1 Data Retention Period

We retain your information for as long as your account is active or as required under applicable regulations. Even after an account is closed, certain information may be retained for a specified period for legal obligations, fraud investigations, or dispute resolution.

5. Sharing Data with Third Parties

king never sells or rents your personal information to third parties for commercial purposes. However, in certain circumstances some information may be shared with specific parties:

5.1 Payment Processors

To process your deposits and withdrawals, necessary transaction information must be shared with payment service providers such as bKash, Nagad, Rocket, Upay, or bank transfer services. This information is used solely to complete transactions.

5.2 Technology Service Providers

Gaming software providers such as Pragmatic Play, Evolution, JILI, PG Soft, or other studios may access certain session data in order to deliver their services. This data collection is also governed by their respective privacy policies.

5.3 Legal Obligations

We may be required to provide information in response to a court order, a lawful request from a government authority, or other legal requirements.

5.4 Business Transfers

In the event of a change in company ownership or a merger, your information may be transferred. You will be notified in advance in such cases.

6. Cookie Policy

Cookies are small text files that our website stores on your device. king uses the following types of cookies:

• Essential cookies: These cookies are necessary to maintain login sessions and ensure security. Disabling them will prevent the platform from functioning correctly.
• Functional cookies: Used to remember your preferred language and settings.
• Analytics cookies: Help monitor platform usage and improve our services.
• Marketing cookies: Used to show relevant advertisements based on your interests. You can disable these cookies.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect your user experience.

7. Your Rights

king believes that users should have full control over their personal information. To that end, we provide you with the following rights:

1. Right to access: You have the right to know what information we hold about you and how it is being used.
2. Right to rectification: If any information we hold about you is incorrect, you can request that it be corrected.
3. Right to erasure: Where there is no legal obligation preventing it, you can request that your information be deleted in certain circumstances.
4. Right to object to processing: You can object to your information being used for marketing or profiling purposes.
5. Right to data portability: You can request a copy of your information in a structured, commonly used format.
6. Right to withdraw consent: You can withdraw at any time any consent you have given for marketing communications or optional data processing.

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time.

8. Protection of Minors

king's services are for persons aged 21 and over (21+) only. We do not knowingly collect personal information from minors. Age is verified at the time of account registration, and identity documents may be requested in cases of doubt.

If a parent or guardian believes that a minor has registered on our platform without their permission, please notify our support team immediately. We will verify the account in question and take the necessary action. For more information on responsible gaming, see our Responsible Gaming Guidelines.

9. Policy Changes

king reserves the right to amend or update this privacy policy as needed. For any significant changes, we will:

• Send a notification to your registered email address.
• Display a notification when you log in to the platform.
• Update the "Last updated" date at the top of this page.

Continuing to use the platform after any changes will be considered as your agreement to the updated policy. We recommend that you visit this page regularly. Answers to general questions about using our services can also be found in our FAQ section.

10. Contact

If you have any questions, complaints, or data-related requests regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.