FAQ
king FAQ — all answers in one place
From opening an account to deposits, VIP cashback to security — this page has detailed answers to the most frequently asked questions about king. If you cannot find the answer to your question here, contact our support team directly.
Table of Contents
Support Questions
Getting help at king is easy. Contact us via live chat or email — communicate in Bengali and get quick solutions. king bet support is ready before or after you register, at any time.
king has two support channels — live chat and email. Via live chat you can speak directly with a trained king support representative. Via email you can send a detailed description of your issue. Both channels offer assistance in Bengali and English.
Yes, king support is active 24 hours a day, 7 days a week. Even on BPL season nights or T20 World Cup nights, support is available on live chat. Service is not suspended on Eid or public holidays — king's support team is always ready to help.
Before contacting support, have your king account username, registered mobile number, and a brief description of the issue ready. For deposit problems, providing your bKash or Nagad transaction ID and amount helps resolve things faster. Never share your password or OTP with support.
Absolutely. king's support team can assist in both Bengali and English. Keeping Bangladeshi players in mind, you can contact us in Bengali through both live chat and email. Language will never be a barrier.
Generally, live chat gets a faster response and is the best option for resolving immediate issues. Email support is more useful when the problem is complex and needs to be sent with screenshots or detailed information. king aims to respond quickly and effectively through both channels.
Member Account
Find answers to the most common questions about opening and managing an account at king. You can log in directly by going to the king Login page.
To register at king, you need an active mobile number, a username, and a strong password. Accounts cannot be opened if you are under 21 years of age (for ages 21+). Provide accurate information during registration — it may be verified at the time of withdrawal.
First make sure you have entered your username and password correctly. If you have forgotten your password, use the "Forgot password?" option on the king Login page and verify with the OTP sent to your registered mobile number. After multiple failed attempts your account may be temporarily locked — in that case contact support.
No. Each player is allowed only one account at king. Creating multiple accounts may result in all accounts being cancelled and any deposited funds being forfeited. For full details on the rules, visit the Terms and Conditions page.
Yes, you can log in on a new device. The first time you log in from a new device, an OTP may be sent to your registered mobile for security purposes. After logging in, it is best not to enable the "Remember me" option on public or shared devices. Log out when you are done.
After logging in, some information can be updated directly in Account Settings. For important changes such as updating your registered mobile number or name, contact king support and have the necessary information ready for identity verification.
VIP Program
king's VIP program offers weekly cashback and special benefits for regular players. See all the details on the king VIP page.
Weekly cashback is calculated on the net loss for the week — that is, a portion of what remains after subtracting total winnings from total losses is returned. For example, if a Silver member's net loss for the week is ৳20,000, the cashback will be ৳20,000 × 0.7% = ৳140. This is the maximum rate; if there are any winnings, the cashback will be reduced.
The king VIP program has three tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.7% weekly cashback; Gold — up to 1.0% weekly cashback. At each tier, cashback is determined at that tier's maximum rate on the week's net loss.
Advancement in king VIP tiers depends on your consistency and activity in playing. If you play regularly and maintain regular transactions on your account, your tier is reviewed automatically. Overall participation matters more than a specific turnover figure.
In addition to weekly cashback, king VIP members receive priority support. Higher-tier members may receive invitations to special occasions and events as well as exclusive offers. Benefits increase with each tier, and Gold members enjoy the highest level of service.
king's weekly cashback is added to accounts every Monday, and once credited to the balance it can be used for playing or withdrawn. Contact king support for full details on how cashback can be used.
Stay Safe
Staying safe online is every player's responsibility. Follow the information below to protect your account and funds. Visit the Responsible Gaming page to learn more about responsible gaming.
This is a fraud attempt. No legitimate organisation, including king, will ever ask for your OTP, password, or bKash/Nagad PIN over the phone or in chat. If you receive such a call or message, hang up immediately and inform king support. Never share this information with anyone — both your account and your money could be at risk.
Yes. king's website uses SSL encryption, which keeps information transmitted between your browser and our servers secure. Your information travels through an encrypted channel during login, deposit, and withdrawal. Read the Privacy Policy page for full details on our privacy practices.
Change your password as quickly as possible and contact king support via live chat. If you see suspicious transactions on your account or receive a notice of login from an unfamiliar device, inform support immediately — you can request a temporary account lock for security.
Use a password of at least 10 characters combining uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth, name, or phone number as a password. Do not use your king password on any other site — keep a separate password for each account.
king believes gaming is for enjoyment, not stress. Contact support for responsible gaming tools such as setting deposit limits or taking a temporary break. If you are experiencing any difficulties with your account, speak with support — king's team is always ready to help.
Deposit Questions
Depositing at king is easy and fast. Deposit via bKash, Nagad, Rocket, Upay, or bank transfer and start playing right away.
The minimum deposit amount at king is ৳500, and this applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. A 100% bonus is available on the first deposit, up to a maximum of ৳15,000 (20x wagering requirement applies).
After logging in, go to the deposit option and select Nagad. Send the required amount to the king Nagad number shown, then enter your Nagad transaction ID in the deposit form. The balance usually updates within a few minutes. If there is a problem, contact support with your transaction ID.
Wait a few minutes first — there may be a slight delay due to network activity. If the balance still has not appeared, contact king support via live chat with your bKash or Nagad transaction ID, amount, and time of the transaction. Having a screenshot of the deposit helps resolve things faster.
king does not charge any deposit processing fee. However, your payment provider (such as bKash or Nagad) may apply charges according to their own policies — this is part of that service's own policy and is not within king's control. Check your payment app's charges before making a deposit.
The minimum withdrawal amount at king is ৳1,000. Withdrawal requests generally take between 15 minutes and 2 hours to process. Withdrawals to bKash, Nagad, Rocket, and Upay are processed quickly, and bank transfers are also processed within the same timeframe. If the waiting time after a request becomes unusually long, notify support.
Start playing at king now
Get a 100% bonus on your first deposit, up to ৳15,000. 20x wagering requirement applies.
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Speak directly with king support
If you did not find the answer to your question in the FAQ above, do not worry. king's support team is active 24 hours a day, seven days a week. Connect via live chat instantly and describe your issue in Bengali.
For complex issues, send a detailed description and any necessary screenshots by email. Our support team can assist in both Bengali and English.
Support email: [email protected]
Live Chat — 24/7
Email Support
Bengali and English